Delivery is tracked and insured via ParcelForce express24. As each pet ramp is handmade to order delivery will be within 14-21 days of ordering. We'll contact you once your ramp is ready to arrange a convenient delivery date and as soon as it's been despatched we'll email the tracking details. We'll also keep an eye on the delivery to make sure it arrives safe and sound.
We are based in the UK but we are able to ship internationally. If you would like to buy one of our ramps but are based outside of the UK then please click on the link below to visit our eBay store where you'll be able to place an order with the best possible shipping rates via the eBay Global Shipping Program.
We're certain that you and your pet will be jumping for joy (but not jumping off the sofa) with your handmade ramp. If for any reason you're unhappy please feel free to contact us within 14 days of delivery to arrange a return and refund (excluding return shipping costs).